Frequently Asked Questions

For more information, please call us Toll Free At Call Toll Free: 1-888-PRO1-123

What do I do if my roof is leaking?

Don’t panic! In most cases a new leak will not cause major damage to your home. Simply call our main service department at 888-PRO1-123 or email They will ask some basic questions and schedule a service tech to your area. We also offer several service packages, so be sure to ask a service representative which will best suit your needs. Fill out the form on the bottom of this page to request a free roof inspection.

What if my insurance deductible is too high?

Insurance companies are out to make money just like any other business. Allowing one of our trained staff to help you through the process can help you get the most out of your insurance claim. Don’t forget to ask your sales representative about our advertising incentive and referral incentive programs which can save, or even earn you money.

How do I choose a roofing company?

Many roofing companies base their business around storm damage roof repair, assembling crews during the height of the season and scaling back operations the rest of the year. As a result, their quality of service can be inconsistent and backed up by little, if any, support. Here are a few questions to consider when choosing a roofing company:

  • What is the company’s reputation?
  • Are they a local company?
  • How long have they been in business?
  • Call local suppliers and ask about their experience with the company.
  • Check the business with the Better Business Bureau, Angie’s List and other associations.
  • How is the company going to protect my interests?
  • Are they insured?
  • Do they want money up front?
  • Do they offer quality control through the roofing process?
  • What warranties does the company offer?
  • What does the warranty cover, and for how long?
  • Will I still have a warranty after the repair work is completed?
  • Do they have a dedicated staff that handles warranty issues?
Is there a benefit to using GAF 50 Year Lifetime shingles?

While GAF 50 Year lifetime shingles will not always last 50 years, but they should definitely be considered if you’re replacing your roofing system. In general, GAF 50 Year Lifetime architectural shingles last longer and have a Much higher wind rating than standard 25 year shingles. Our experience over the years has also shown that this cost to upgrade can also provide greater curb appeal and increase a property’s resale value. Please ask your sales representative for pricing on the GAF 50 Year Lifetime shingle options. You can also view color and style choices for GAF 50 Year Lifetime shingles by visiting our GAF manufacturers’ web site

Should I use valley metal in my roof valleys?

Valleys are a main area for roof leaks due to the amount of water that can funnel to this space. Added protection for valleys is useful in our Region, especially in the Northern regions where ice and snow can collect for extended periods of time, dam up and create a leak.

Despite the lower risk of roof valleys causing leakage in milder climate areas, you may still want to consider adding protection in this problem area. The valley is typically the highest place for foot traffic on your roof, and a little extra protection will help if the shingles become damaged in that area from foot traffic or a storm. Pro 1 Construction Inc., uses GAF Storm Guard in all installations of our roof replacements and put rolled valley metal on top of the GAF Storm Guard, for double protection. “We Get It Right The First Time”

We recommend that you use a self-sealing membrane in your roof valley rather than installing, just valley metal. Unlike valley metal, a self-sealing underlayment will seal itself back up after a nail is driven through it. Unlike valley metal, self-sealing membranes will also never rust out.

Are nails or staples better?

Although there are still roofers that will swear by staple fasteners, Pro 1 Construction Inc., has been using the manufacturers recommended 1¼” nail throughout all of our years, in fact, staples are no longer included in the IRBC (International Residential Building Code), which is why the IRBC interprets as its minimum building code requirements. In our experience, shingles fastened with staples are more likely to blow off in a storm than those fastened with nails, which is why they have changed the IRBC code requirements, years ago.

Quality control makes a greater difference in the workmanship of your roof than which fastener is used or how it’s applied. As part of our roofing process, all Pro 1 Construction Inc., sales representatives are responsible for conducting quality control checks during the entire installation and repair process. Inspecting nailing patterns and nail penetration are key components of the quality control process.

What type of warranty do you offer?

Pro 1 Construction Inc., offers a 5-10 year workmanship warranty on all residential and commercial roof replacements which covers the following:

Leaks caused by improper installation of roofing material

Your warranty will still be good long after the storm has gone, and will be serviced by our field technicians 7 days a week.

Will my insurance rates go up if I file a claim for damages?

Yes and No Insurance companies have funds in reserve for catastrophic events such as hail and wind storms. A catastrophic event may result in higher premiums for everyone throughout the State, regardless of who files a claim.

Tip: You will not be able to sell or refinance your home with a damaged roof.

How much will it cost me to have my repairs completed?

The amount of your deductible.

Tip: If you have a full replacement cost policy, the insurance company pays the whole bill except your deductible. However, your insurance property loss worksheet can be very confusing for anyone who has not had a claim before or anyone who has been through a claim in the last few years.

Glossary of Terms

  • Depreciation the amount of money that the insurance company withholds until work is completed and invoices are provided documenting the repairs.
  • Re Inspection another inspection will be done to determine the damage to your home.
  • Felt saturated black roofing paper used for temporary waterproofing and underlayment.
  • Laminated or Dimensional composition shingles manufactured to resemble wood shakes.
  • 3 Tab the flat composition shingles.
  • Square roofing term for 100 square feet.
  • Tear Off removal of existing layer(s) of roofing materials.
  • Hit, Bruise, Split names given to the visible impact of hail on roofing materials.
  • Lien Release affidavit from contractor releasing homeowner and the mortgage company from obligation for the materials and labor furnished for the completion of the contract. Provided upon payment in full.
  • Re-deck. Installation of 4’x8’ OSB or plywood sheets to provide a nailable surface: typically only needed when changing over to composition shingles or have slotted decking with over a 5/8 inch gap between the wood decking.
  • 25 Yr, 30 Yr, 40 Yr, or a 50 Yr Lifetime Warranty term for different weighs and lengths of manufacturer’s warranty periods of composition as well as all types of roofing materials.


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